KURAMA Warehouse & Deposit Policy
- Free Unlimited Storage (Until Further Notice): All standard, fully paid items stored in the KURAMA Warehouse enjoy free, unlimited storage time until further notice. You can freely accumulate multiple orders and request combined shipping whenever you are ready. (Note: Kurama Toys reserves the right to update storage terms with prior notice.)
- Oversized Items Rule (30-Day Limit): For bulky or oversized items whose total package dimensions (Length + Width + Height) exceed 90 cm (e.g., items exceeding Japan Post ePacket size limits), shipment must be arranged within 30 days of arrival at our warehouse—regardless of whether the order was placed via 20% Deposit or Full Payment.
- 20% Deposit & Pay Later Balance (14-Day Rule): Once a pre-order item arrives at our warehouse, we will send a Payment Notification Email for the remaining balance (and shipping, if applicable). Payment must be completed within 14 days of the notification email. If payment is not received within 14 days, the order will be automatically canceled as a forfeited order, and any deposit paid will not be refunded.
- Unclaimed / Abandoned Items (180-Day Rule): Even for fully paid items, if a customer remains unreachable and fails to respond to our shipping reminder emails for more than 180 days, the items will be considered abandoned/unclaimed, and Kurama Toys reserves the right to dispose of or liquidate the items without refund.